Welcome to Calgary Garage Door Fix, a professional garage door repair company.

Before using our services, please read the following Policy and Terms of Service carefully.

### 1. Service Request and Scheduling
1.1. To request a service, you can contact us through our website, phone, or email.
1.2. We will make our best effort to schedule an appointment that is convenient for you.
However, appointment availability is subject to our service team’s schedule.
1.3. By scheduling an appointment, you agree to provide accurate and complete information
regarding your garage door issue, including the make and model of the door.
1.4. It is the customer’s responsibility to ensure that the driveway and garage area are clear of
any items and vehicles prior to our technician’s arrival. Failure to do so may result in
rescheduling the appointment or additional charges for the time required to clear the area.
1.5. For safety and liability reasons, Garage Door Fix technicians will not enter attics or
crawlspaces to facilitate repairs or installations. All work must be performed in accessible and
safe areas.
### 2. Cancellation and No-Show Policy
2.1. If you need to cancel or reschedule an appointment, please notify us at least 24 hours prior
to the scheduled appointment time.
2.2. Cancellations made less than 24 hours before the scheduled appointment may be subject
to a cancellation fee, which will be determined based on the nature of the service and our
team’s incurred costs.
2.3. No-Show Policy:
2.3.1. A no-show appointment occurs when our technician arrives at the scheduled time and
location, and the client is not present or has not provided access to the property to perform the
scheduled service.
2.3.2. If you fail to show up for a scheduled appointment or fail to provide access to the
property without notifying us at least 24 hours in advance, a no-show fee will be charged. This
fee covers the technician’s time, travel expenses, and any inconvenience caused.
2.3.3. The no-show fee will be $[Amount], which must be paid before rescheduling the service
appointment.
2.3.4. Repeated no-shows may result in the requirement of a deposit or full prepayment for
any future services.
2.4. Waiting Time Policy:
2.4.1. If our technician arrives on time for a scheduled appointment and has to wait for the
client to arrive or to provide access to the property, a waiting time fee may be incurred.
2.4.2. The first [15/30] minutes of waiting time will be provided at no additional charge.
2.4.3. After the initial [15/30] minutes, a waiting time fee of $[Amount] per [15/30] minute
increment will be charged.
2.4.4. The total waiting time fee must be paid in addition to any service charges before the
completion of the service.
2.5. Garage Door Fix reserves the right to waive the cancellation, no-show, or waiting time fee in
exceptional circumstances at its discretion.

### 3. Warranty Policy
3.1. We stand behind the quality of our work and offer a warranty on repairs and installations,
excluding sensor alignment, weather stripping, and rubber seal.
3.2. The duration and coverage of the warranty will be clearly specified for each service, except
for sensor alignment, weather stripping, and rubber seal.
3.3. Sensor alignment is not covered under warranty due to the nature of the sensors and their
sensitivity to external factors, such as environmental changes or physical obstructions.
3.4. Weather stripping and rubber seal are covered under warranty against manufacturer
defects or workmanship issues, but we cannot guarantee a weather tight or pest proof seal
3.5. **Modifications and Third-Party Interference:**
3.5.1. The warranty is void if any parts installed by Garage Door Fix are modified, altered, or
tampered with in any way.
3.5.2. This includes, but is not limited to, having another company service the door, or the
homeowner adjusting, programming, or otherwise modifying the components related to the
provided service.
3.5.3. Any unauthorized modifications or adjustments made to the installed parts will result in
the nullification of the warranty.
3.6. **Limitation:**
3.6.1. Only the specific parts installed by Garage Door Fix are covered under warranty. Any
other components of the garage door system not explicitly addressed in the service or
installation are not covered.
3.6.2. Repair or replacement of a specific garage door component does not guarantee the
overall lifespan or health of the entire garage door system.
3.7. **Warranty Service Availability:**
3.7.1. Outside of emergencies, which will be determined by the Garage Door Fix team at their
discretion, warranty service will only be offered Monday through Friday, between the hours of
10:00 AM and 4:00 PM.
3.7.2. Clients must arrange warranty service appointments within these specified hours. Any
requests for warranty service outside of these hours will be considered on a case-by-case basis
and may not be accommodated.
3.8. In the event of a warranty claim, please contact us promptly. We will assess the issue, and,
if covered under warranty, repair or replace the affected parts accordingly, excluding sensors
alignment, weather stripping, and rubber seal.
3.9. In the event that an issue with the garage door or its components is discovered, it is the
client’s responsibility to cease use of the door immediately and to report the issue to Garage
Door Fix promptly. Garage Door Fix will not be held liable for any additional damage or injury
caused by continued use of the door after the issue has been identified. Any further damage
resulting from the use of a malfunctioning door will be the sole responsibility of the client.
Repairs needed due to such additional damage will be carried out at the client’s expense.
### 4. New Garage Door Installation Warranty Conditions

4.1. **Warranty Coverage:**
4.1.1. Garage Door Fix provides a warranty for new garage door installations to cover defects
in materials and workmanship.
4.1.2. The duration and coverage of the warranty for new garage door installations will be
clearly specified at the time of installation.
4.2. **Exclusions:**
4.2.1. The warranty does not cover damage caused by misuse, neglect, accidents, alterations,
modifications, or improper maintenance.
4.2.2. Damage resulting from acts of nature, such as storms, floods, earthquakes, or other
environmental factors, is not covered under the warranty.
4.2.3. Normal wear and tear, including but not limited to scratches, dents, and paint fading, are
not covered under the warranty.
4.3. **Installation Compliance:**
4.3.1. The warranty is contingent upon the garage door installation being performed by
authorized technicians of Garage Door Fix in accordance with manufacturer specifications and
industry best practices.
4.3.2. The installed garage door shall be leveled and aligned properly, even if the floor,
building structure, or frame is not perfectly level or aligned.
4.3.3. Any adjustments necessary to ensure the proper leveling and alignment of the garage
door shall be made by Garage Door Fix’s technicians during installation to maintain warranty
coverage.
4.4. **Regular Maintenance:**
4.4.1. To maintain the warranty coverage, the homeowner must ensure regular maintenance
of the garage door system as recommended by Garage Door Fix.
4.4.2. Failure to perform required maintenance, as outlined in the manufacturer’s guidelines or
provided by Garage Door Fix, may result in the nullification of the warranty.
4.5. **Warranty Claims:**
4.5.1. In the event of a warranty claim related to a new garage door installation, the
homeowner must contact Garage Door Fix promptly.
4.5.2. Garage Door Fix will assess the issue and, if covered under warranty, repair or replace
the affected components or materials as necessary.
4.6. **Limitation of Liability:**
4.6.1. The liability of Garage Door Fix under the new garage door installation warranty is
limited to repair or replacement of defective materials or workmanship as determined by Garage
Door Fix.
4.7. The customer agrees to provide adequate space for the installer or repair technician to
work efficiently and safely during the installation or repair process.
4.8. The customer shall ensure that the parking pad or area designated for unloading is kept
free to allow sufficient space for the installer or repair technician to unload equipment and
materials.
### 5. Crooked Garage Door Floors and/or Frames

5.1. Garage Door Fix is committed to ensuring the proper installation and leveling of your
garage door. However, in cases where the floor, building structure, or frame is not perfectly level
or aligned, our ability to achieve perfect alignment may be limited.
5.2. Our technicians will make every reasonable effort to level the garage door within the
constraints of the existing structure. The installed garage door will be leveled to function
properly, even if the surrounding floor or frame is not level.
5.3. Clients should be aware that the appearance of the door in relation to an uneven floor or
frame may result in gaps or aesthetic irregularities. These issues are beyond our control and are
a result of the pre-existing conditions of the structure.
5.4. Any additional work required to rectify such structural issues (e.g., leveling the floor or
reframing the opening) is not included in the standard installation and will be the client’s
responsibility at their own expense.
### 6. Estimates and Acceptance
6.1. Estimates provided by Garage Door Fix are formulated based on the information provided
by the client at the time of assessment.
It is essential for clients to provide accurate and detailed information regarding their specific
needs and requirements to ensure the accuracy of the estimate. However, Garage Door Fix
reserves the right to adjust pricing accordingly if the circumstances upon further inspection are
found to deviate from the information provided by the client. Such adjustments may be
necessary to reflect the actual scope of work, materials required, or any unforeseen challenges
encountered during the service provision. Clients will be notified promptly of any necessary
adjustments to pricing, and approval will be sought before proceeding with the revised estimate.
6.2. If there are any major structural changes or alterations to the property between the time of
the quote and the commencement of work, Garage Door Fix reserves the right to adjust the
pricing.
6.3. Once an estimate is accepted by the client, no changes can be made, and any errors within
are the responsibility of the client. Corrections or upgrades will be made only at the client’s
expense. Acceptance of an estimate constitutes a legally binding contract for Garage Door Fix
to provide the services and for the client to pay the agreed amount.
### 7. Complimentary Services
7.1. Occasionally, and at our discretion, Garage Door Fix may perform complimentary services
for our clients.
7.2. These complimentary services are provided as a goodwill gesture and do not carry any
warranty or guarantee.
7.3. Clients should understand that any complimentary service offered is outside the scope of
standard service agreements and is not subject to the same terms and conditions as paid
services.
### 8. Client and Customer Alignment

8.1. Garage Door Fix reserves the right to choose our customers and decline to perform service
if our values do not align with the customer’s.
8.2. We are committed to maintaining a positive and respectful working relationship with our
clients. If at any point we feel that the working relationship is compromised, we reserve the right
to refuse or discontinue service.
### 9. Special Orders
9.1. Special orders will be held for 28 business days. If the order is not picked up or scheduled
for delivery within this period, the items may be restocked or resold unless storage fees are
paid.
9.2. Deposits for special orders are non-refundable, as stated in the original contract. Storage
and restocking fees will also apply as outlined in the contract.
9.3. Reselling the door or other items does not negate the responsibility for restocking fees. The
client is liable for these fees as agreed upon in the original contract.
### 10. Parts Breakage During Service
10.1. While performing repairs, there is a risk that certain parts may break due to pre-existing
wear, damage, or the nature of the repair process.
10.2. Garage Door Fix is not responsible for parts that break during the service. We will notify
the client immediately if such an incident occurs and discuss the necessary steps to resolve the
issue, which may include additional repairs or part replacements at the client’s expense.
### 11. Non-Refundable Deposits
11.1. Deposits made for services, parts, or special orders are non-refundable.
11.2. The non-refundable deposit secures your place in our schedule and covers initial
administrative and logistical costs.
11.3. Clients who cancel or change their service after making a deposit will forfeit the deposit
amount.
### 12. Time Estimates for New Materials
12.1. Time estimates provided for the delivery of new materials are approximate and subject to
change.
12.2. Delivery times are influenced by factors outside of our control, such as supplier availability,
shipping logistics, and other unforeseen delays.
12.3. Garage Door Fix will make every effort to communicate any changes in delivery times
promptly and work with clients to adjust schedules as necessary.
### 13. Compliance with Canadian Safety Regulations

13.1. Garage Door Fix adheres strictly to Canadian safety regulations during all installations and
repairs.
13.2. This includes the proper installation of safety sensors, ensuring that the job site is kept
clear and safe, and following all relevant guidelines to protect our technicians and clients.
13.3. Clients are expected to maintain a safe environment for our technicians to work, including
keeping the job site clear of unnecessary obstacles and hazards.